Our distribution center use a variety of carriers and shipping methods to optimize cost and expedite deliveries. Please contact customer service if you need any special arrangements.
because our products are mostly in bulk size, shipping cost is high. We charge $1 per pound for shipping.
Restaurant Supply Group processes most orders within 1 to 2 business days. Customers may cancel their orders within 2 hours before 1pm EST on the same business day the order was placed. After this time, the order will be sent to fulfillmnent and things get complicated. We will work with you to cancel any orders after that timeframe; however, this will be on a case by case basis since we don't know at what stage of the process the order is. In most cases once an order has been processed, we will be unable to process the cancellation. Please follow our return process to return any items. Even in the case of a successful cancellation, refunds can only be processed the next business day from the cancellation, per bank policies.
Restaurant Supply Group accepts returns for original sealed packages within 30 days from the ship date. Any item that is opened or shows use, is not accepted for return. There are many items that are non-returnable. Please call us before ordering if you are unsure. Unfortunately, we DO NOT accept returns on perishables or any kind of food or personal items. Contact a customer service agent to request a Return Authorization number and instructions for the return. Once our return department has received and processed your return, you will receive a refund for the purchase price you paid minus any shipping and gift wrap charges back to original payment method that was used, as well as any handling or restocking fee that applies to the products. If you received free shipping on your order, the actual shipping cost of the merchandise will be deducted from the credit we apply back to your payment method.
IMPORTANT: DO NOT return packages to our corporate address. We will need to ship the package to the warehouse and we will charge you for that shipping cost. Please follow the return instructions in you package before sending us back the order.
If a packaged is returned to us as undelivered, unclaimed, returned or refused, we will process the return minus all shipping charges paid or if free delivery was on the order, the actual shipping charges will be deducted from the credit.
Most items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
The reason we charge a restocking/processing fee on returns is because we had to pay a processing fee on the credit card transaction. Secondly, it takes time, effort, and paperwork to process returns.
If a part of your order arrives damaged, please contact a customer service agent immediately. Our customer service department will file a claim with the delivery service and file a damage claim. Please keep all damaged packaging for 5 to 7 business days to allow the delivery agent to inspect. Once the damage claim has been filed and an inspection has taken place, we will place a replacement order through for you.